By: Andrey | August 25, 2017

Baseline

IT-mastera provides managed IT services for clients. To maintain servers it's essential to monitor events (server's states logs and reports). Events are controlled with Zabbix and integrity of information is provided by scripts. These tools send email events. Some of them are mandatory to make sure that systems function normally. Some events inform about incidents.

By: Andrey | August 17, 2017

Baseline

  • Managers manually filled proposals and contracts and sent to their clients

By: Andrey | August 17, 2017

Baseline

  • Weekly 3 managers receive e-mails with Excel tables attachments
  • Attachments represent updates of data set
  • Managers had to process a lot of data in accordance of a complex algorithm and arrange it with their's table
  • Data sets contain noncompliances