IT services for IT companies
 

 ITSM consulting

Our team have successfully helped several IT departments and IT services providers to apply international practices. We are well-aware of all the main ITIL processes and the challenges that occur in their implementation.

  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Service Continuity Management
  • Finance Management

 

 ITMation: IT Service Provider Automation 

ITMation is our automation decison for IT service providers. It includes marketing and sales, budgeting, accounting and BI, HR, ITIL process automation.
It works on Google Apps. ITMation is also integrated with IT monitoring systems.

  • CRM
  • finances
  • accounting
  • ITSM
CRM

  • Contacts tracking with prospective clients
  • Contacts planning with Google Calendar
  • Creating and sending proposals based on prepared templates
  • Creating and sending contracts based on prepared templates
  • Creating and sending reports on support
  • Client Dashboard (current and closed requests, proposals, scheduled tasks results, IT assets)
  • Analysis on deals
  • Manager Dashboard (violation of SLA, scheduled tasks violations)

finances
accounting
ITSM