Case study
Workflow automation for an IT service provider on Google Workspace
#workflowAutomation #digitalTransformation #integrationAPI #customAppsScript #managedServices #website #webform #bankStatements #invoices #googleDataStudio #googleDataStudioDashboard #googleDataStudioConnector #googleDocsAPI #googleDocs #googleAppsScript #googleDriveAPI #googleDrive #gmailAPI #gmail #googleCalendarAPI #googleCalendar #googleSheets #googleSheetsAPI #googleSites #prometheusAPI #prometheus #cloudFunction
Project goal
Project goal
Make custom automation for ITIL processes for an IT service provider, including service management, service desk, and finances
Solution
Solution
Automation of helpdesk, service level management, contracts, invoicing, integration with banks, reconciliation, taxation, payroll, profitability, and client panels.